Privacy Policy

LAST UPDATED

February 28 2025

 

WHO WE ARE

https://www.shadesofkaizen.com

 

SHIPPING

Please refer to our Shipping Policy here: https://www.shadesofkaizen.com/pages/shipping-policy

CUSTOMER PERSONAL DATA

When customers visit our site, data is collected including your order information, name, email address, shipping address, phone number, visitor’s IP address for the purposes of spam detection. Data is collected for the convenience of delivering your goods in a timely fashion.

Customer information is stored as a user profile and will not be shared to any other third party without your prior consent. This includes third parties performing services on our behalf including payment processing, IT management, customer support order fulfilment and shipping. Whilst secure measures are never “perfect” and entirely impenetrable, we do recommend to only use secure channels of communication when sharing confidential information with us. The length of time customer information is stored will be dependent upon information required to retain your account and/or legal obligations.

HOW WE USE CUSTOMER INFORMATION

Product and Services

Customer information is used to provide services to fulfil order including payment processing, order fulfilments, notifications to advise order status, and shipping arrangements related to your account and order. Orders will be processed according to our Shipping Policy.

 

Marketing and Advertising

At times customer information may be used for the purposes of sharing marketing, advertising or promotional communications via email, text message or postal mail.

 

Communication

To enhance our customer support services we may use customer information to improve our services. We hope that this will be an interest to the customer to allow us to provide the highest level of service and nurture a business relationship with each of our customers.

 

COMPLAINTS

Things happen! We understand. If you have any complaints or concerns, please do not hesitate to contact us using the contact details provided in the Let’s Connect! page here: https://www.shadesofkaizen.com/pages/contact.